Complaints Handling Procedure
 

Overview

As a regulated RICS firm, Fast Property Valuations Nottingham Ltd has a complaints handling procedure which meets the regulatory requirements.Our complaints handling procedure has two stages. Stage one of the complaints handling procedure gives our firm the opportunity to review and consider your complaint in full.Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two.Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

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Stage One

If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:

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Name of contact at firm: Noel Roper

Firm name: Fast Property Valuations Nottingham Ltd

Address: 30 Private Road, Sherwood, Nottingham NG5 4DB

Telephone number: 07711 211511

Email address: noel.roper@btinternet.com

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We will consider your complaint as quickly as possible. We will acknowledge receipt of your complaint and provide a copy of our in-house complaints procedure within 3 working days For the purposes of this complaints procedure, a “Working Day” shall be any day other than a Saturday or Sunday or a public or bank holiday in England. We will provide a written response to your complaint within 15 working days explaining the outcome of our initial investigation into your complaint and advise what (if any) have been or will be taken. If a longer period is required to consider your complaint, you will be notified in writing with a revised timescale.  

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Stage Two

If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress provider:

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The Property Ombudsman

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

Tel: 01722333306

Email: admin@tpos.co.uk

Website: https://www.tpos.co.uk/

 

You will have 12 months to refer the complaint to the Ombudsman from the date of our final viewpoint letter, including any evidence to support your case.